IntroductionIn the unlikely event that there is a problem with your purchase of physical goods purchased using one of Klarna’s payment methods, Klarna’s Buyer Protection Policy (“Policy”) outl...
For DHL Express, recipients can usually update delivery details through On Demand Delivery while the package is still in transit. Options may include redirecting to another address within the same cou...
Yes — a Trionic rollator will fit into most cars, but it depends a bit on your car size and whether you fold (or partially dismantle) it.How compact does it get?When folded, a typical Trionic Walker...
You are able to claim VAT relief (only available in the UK) in the checkout. There is a section where you are able to tick the checkbox:'Yes, I or the person I am buying for is eligible and want to cl...
Each product's weight is available under the second navigation tab 'Dimensions & Weight' on each product page. Alternatively, you can visit the comparison page for all the Rollators here.
To address the issue of the climbing wheel falling off, you can try adjusting the length of the axle on the wheel suspension. First, locate the adjustment mechanism on the wheel suspension system. Dep...
When you are looking for the best mobility aid for your needs, there are a few things to consider. All products are useful in some capacity, but the following list provides benefits of why to buy a ro...
Each product's dimensions are available under the second navigation tab 'Dimensions & Weight', on each product page. Alternatively, you can visit the comparison page for all the Trionic Walkers here.
Trionic and our delivery partners are working hard to make sure things run as smoothly as possible for our UK customers. We are taking care of the new documentation processes, so your ordering experie...
Your purchase of a Veloped/Walker includes a 14-day return policy, provided that you live in a country within the European Union and the UK.If you are not happy with the Veloped or Walker, please cont...
Everything is included when you buy a rollator Walker or Veloped; it comes fully assembled and folded in a box. All you need to do is take it out of the box and unfold it. (Well, on the Veloped, you n...
A brief historical perspectiveHow did the Veloped come around? Since the development of the Veloped was influenced by both the original bicycle and the rollator, let us recapture a bit of history. Don...
Trionic has a 14-day return policy and free returns.For any delivery of a Veloped/Walker to countries within the EU:If you are not satisfied with the delivered Veloped or Walker, you are guaranteed th...
Maintenance Guide for Rollators Performing regular maintenance on your rollator is essential for both safety and durability. Caring for your rollator ensures it functions appropriately and reduc...
The ticking noise is probably caused by the 'headset' (ball bearing set) of the front wheel fork being set a tad tight. Normally this disappears by itself as the two ball bearings get 'seated' after a...
Yes, our products are eligible for NDIS funding. The National Disability Insurance Scheme or NDIS for short is a relatively new system of support available to people with disability, their families an...
Due to the limited space in the cabin, rollators and walkers are carried as checked baggage free of charge. If you need help moving around at the airport, you can request a wheelchair in advance.To en...
Rollators can be a helpful tool in preventing falls in seniors. They provide stability and support while walking, and can also help with balance and coordination. However, it is important to use the r...
Absolutely. The Walker 9er is perfectly suited for shorter outdoor walks on pavements and smooth surfaces. It provides significantly more stability than most indoor rollators, giving users the confide...
There's no need for you to contact HMRC, as the supply will be treated as zero-rated for VAT purposes if you qualify for the VAT relief. All you have to do is add the item to your basket and complete ...
We regularly send out an email that will include the status of your referrals. You can also log in to your Trioinc Reward History - page to review the results of all your referrals.
Detach the red seat strap from the two 'keyrings' below the seat. By using a small screwdriver, you can gently pry the keyring open.Release the 9 push buttons of the seat cover (on the downside of the...
Setting the right height of your rollator should be one of the first things to consider before you start using the rollator. It is important to adjust the handles correctly to ensure good posture whil...
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The rollator is foldable for easy storage. You can fold it by pressing the release button and lowering the frame. Folding MechanismTrionic Walker models (9er, 12er, 14er):Pull up the handle in the ce...
The email address is not editable here since you are logged in to an account.
All-terrain rollators are ideal solutions for walking outdoors on all types of paths, whether bumpy, uneven or flat. Walking outside, you are not immune to obstacles that are more or less difficult to...
Earn store credits for sharing the Trionic Brand with friends your on social media.We have an exciting roadmap of advantages that will be introduced in the future, so don't forget to subscribe to our ...
An outdoor rollator is far more than a "walker with wheels". To stay safe, comfortable and genuinely mobile on gravel, grass, cobblestones and forest trails, it needs features built specifically for t...
Routing brake cables inside the rollator frame tube creates a cleaner appearance and reduces the risk of snagging, but it also has several disadvantages compared to external routing. Internal cables a...
The backrest padding is designed to make sitting on your Veloped more comfortable. When you stop for a rest, your back naturally leans against the grip bar — and without any cushioning, the bar can ...
All our Velopeds and Walkers are, according to the European standard for rollators (ISO-11199), fully tested and approved, and they are all registered as class 1 medical devices. The Velopeds and Walk...
If someone has ataxia, choosing the right rollator is especially important, because they often have balance, coordination, gait, and fatigue issues. A good fit can help reduce the risk of falls, incre...
When flying with a Veloped or Walker, do as follows: Don’t pack the Veloped/Walker. Instead, walk with it to the check-in counter. When checking in, tell the staff that you would like to bring ...
The height of the seat from the floor to the seat level is: Walker 9er M: 62 cm / 24.4"Walker 12er S: 56 cm / 22.0"Walker 12er M/L: 62 cm / 24.4"Walker 14er M/L: 62 cm / 24.4"Veloped 12er Medium:...
All the dimensions and weights for the Rollators are found under the Comparison page for the Trionic Walker or the Comparison page for the Trionic Veloped.
Most indoor rollators are compact and designed only for flat indoor surfaces. The Walker 9er offers larger, more stable wheels, a comfortable seat for resting, and a practical basket for carrying pers...
To proceed and finish your purchase in the checkout all information fields must be filled. If any information is missing you will see a red information box at the bottom of the checkout telling you wh...
The rollator was invented by Aina Wifalk in 1978 in Västerås, Sweden.
Aina Wifalk's background — from nurse to inventor
Aina Wifalk (1908–1995) worked as a nurse in Västerås and contracted po...
The Veloped, a mobility aid designed with four wheels, is often referred to as a 3-wheeler due to its unique design, which includes a double front wheel. This design, offering added stability and mano...
The Trionic Walker 9er with smaller wheels is designed for customers who want one rollator for everyday living. The slightly reduced wheel size makes it easier to navigate inside the home, especially ...
Ensuring that all wheels of a rollator are in contact with the ground when walking is crucial for several important reasons:Stability and Balance: When all wheels are in contact with the ground, the r...
A rule of thumb that has been working pretty well thus far is that, if you can push a regular walker and you are having a hard time using it on uneven surfaces, you have found the right product. As lo...
All of our Velopeds and Walkers are according to the European Standard for Rollators (ISO-11199). They are all registered as class 1 medical devices. The Velopeds and Walkers are therefore registered ...
To replace the brake lever:Loosen the rear screw of the handle and pull the handle off the handle tube.Loosen the brake lever bolt (one turn) and pull it off the grip tube.Remove the rear wheel.The br...
You can review how to use the rain cover if you follow this link Veloped Rain Cover (S) – User Guide
The backrest is easy to assemble with a 4 mm Allen key; release both clamps with the screws and nuts. Then it is easy to open the clamps a little to detach them from the grip tubes.
When the brake pads are brand new, they sometimes squeak. But the squeak goes away after 2–3 walks.
Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.If you do not wish to accept the shipment due...
Safe and simple shopping1. How to make an order?You can order your desired products online, over the phone or by sending an e-mail:Shop online in our webshop. Choose your desired products under the ma...
If you’re looking for a reliable mobility walker, you have a few options — but the most important thing is to choose a model that suits where and how you plan to walk.At Trionic, we specialise in ...
It is easy to fold the Walker and put it in the boot of the car.Watch as Stefan demonstrates how quick and easy it is to load the rollator Walker into your vehicle.
1. Before you startThe first step is to adjust the height of your Trionic Walker. Let your arms hang freely – adjust the grip bar so that the rubber grips are set at wrist height. Adjust the front w...
Yes, you can pay with invoice – Pay in 30 days.30 days to pay with no interest or fees. Klarna will send you an email with payment details. Manage payments and returns safely in the app or...
You are allowed and able to refer a customer in any country that is within the same region you are enrolled in. For example, if you are signed up in the EMEA region, you can refer customers in the sam...
If you need to reattach the red strap for the Walker models, you will find brief instructions here.
Walker Seat StrapAn overview of the attachment:1. Thread the belt through the seat. 2. Rec...
It can be hard to get the reattachment of the base seat right if you have removed it for some reason. Attachment of rear nylon bands with Velcro sections:NOTE: The picture shows the 'cut-section'...
All our Walkers and Velopeds are tested and approved for 150 kg/330 lbs. Our rollator allows you to safely walk along or sit on the seat if you become tyred.
Reinforcement Strap Steady for all Comfort Stools. For people using Comfort Stools outdoors with the risk of having the rubber feet sinking into the ground - typically hunters.For people that wan...
The difference between the Veloped models is that they have different textiles.
Easy explained is this:
Sport= Our basic model. Fully working veloped with large basket and seat.
Tour: Tour model ha...
The difference between the Veloped models is that they have different textiles. The seat on the Tour model is 2" deeper (not wider), and it has insertions built into the seat cover, making it firmer a...
How it all startedThe Veloped was developed at the Royal Institute of Technology in Sweden. 25 years' experience in bike racing and bicycle design, innovative engineering, ergonomic studies and user t...
Built for youIn the end, it doesn’t matter what we think, it’s all about what you think. We put great effort into listening to your ideas, your experiences and your needs in order for us to improv...
It should not happen, but if you are pulling it out very quickly, it is possible. The same could apply after years of using the folding stool, as the red plastic button can soften over time. In those ...
The reason a lower leg may no longer collapse smoothly into the upper leg is that it has become slightly bent. This usually happens when the stool is used on uneven ground or when too much pressure is...
1. What counts as a rollator or mobility aid in MexicoIn Mexico, a rollator (commonly referred to as “andadera con ruedas”, “andador con ruedas”, or simply “andadera”) is considered among ...
All Velopeds and Walkers will be assembled on delivery. All you have to do is put on the wheels and start walking. User Guide and necessary parts are delivered with the product. No tools are needed.
If you’ve discovered how much freedom and mobility a Trionic Veloped, Rollator or walker can bring, but the cost feels out of reach, don’t give up. There are many creative ways to fund your p...
After you buy something on our website, it takes 1 business day to get your order ready for delivery. If you are ordering to an address in the UK, it may take 1–2 extra business days for our partner...
Yes, Trionic rollators and mobility walkers are well-suited for individuals with arthritis, offering features designed to enhance comfort, stability, and ease of movement.Why Trionic Walkers Are Ideal...
Our shop and the products we sell you will find on our internet website. Besides our head office in Sydney (Australia), Victoria (Canada), Los Angeles (USA) and Uppsala (Sweden), we have no physical s...
The best option to service your Walker or Veloped is to visit the nearby bike repair shop or search for our videos on the page that shows how it is . Since the All-terrain Brake System is similar to b...
Our Velopeds and Walkers have hoses with car valves. You can use a modern bicycle pump that is adjustable between auto/Schrader valves and racing bike valves. Or you can also visit a gas station and p...
No, there are no extra costs to deliver your order to a UK address. We charge a standard shipping fee on all orders under £200. All orders above are free shipping. If you have any reason to return, w...
Reviews from actual users can provide insights into the real-world performance and satisfaction with the product. If you're considering using the Trionic Walker in winter and want to know about user e...
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate Trionic Rewards or any aspect or feature of this Referral & loyalty program at any time without prior notice, even though...
Creating an account is completely optional, but it offers several benefits:You get easy access to your previous orders.You can conveniently manage your settings, addresses, and contact information.You...
Whether you need a walking aid or a rollator depends on your specific mobility requirements. If you require substantial support and stability without the need for wheels, a traditional walking aid may...
To ensure that you can use your Veloped/Walker safely, with time you need to adjust the brakes as they get worn. Adjusting the brakes does not require any tools and you’ll also find instructions in ...
To ensure that you can use your Veloped/Walker safely, with time you need to adjust the brakes as they get worn. Adjusting the brakes requires an 8mm spanner.
Just follow these simple s...
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Pop off one side of the tyre, and remove the punctured tube. Don’t forget to check the tyre for what caused the puncture. Gently run your finger around both the inside of the tyre and the inside of ...
If one of your hobbies is photography and you would love to incorporate some during your walks with your rollator, we have collected for you a few inspiring solutions:Here is one of our customers, who...
This is how you detach and attach the brake hub of a Trionic Veloped or Walker.
Does it appear that there is a misalignment of the front wheels? It might have happened after the walker was folded for transportation and stored in the boot of the car. Even if you regularly transpor...
It can be a bit tight and sometimes difficult with the unfolding of the Veloped and keeping the frame unfolded. It can be that the stay is a bit too long. You can adjust the length of the stay by chan...
The Trionic Veloped is an all-terrain and modern alternative to traditional walkers. Thanks to the Veloped's climbing wheel, you can easily overcome obstacles such as curbs, roots and stones. The vide...
The card has been declined for an unknown reason. The customer should contact their bank for more information.Some banks and card companies often block larger card payments to foreign countries by def...
Walking aids imported into the United States are subject to higher tariffs and import duties. Due to the varying and often unpredictable charges, we cannot display a fixed price for these products on ...
You'll need to provide your mobile phone number, email address, current billing address, and debit or credit card. Klarna need a mobile number in case they have to reach you, and everything else will ...
If you apply for and receive a grant from your municipality, you can borrow one for free, or you can purchase it yourself with a subsidy. Free choice of assistive device is another way to obtain assis...
If you have a disability or long-term illness, you may be able to buy some of our products without paying any VAT. The government allows certain products to be zero-rated for VAT purposes (i.e., no VA...
As a Trionic customer you can choose between payment options:Card PaymentYou enter your card details into a secure online-order form when making your purchase in our webshop. Card payments are handled...
You earn Trionic Credits which you can use to fund your new Veloped or simply buy an accessory or two. You give 50 to receive 50 in reward. Depending what the new customer is purchasing.
You qualify for VAT relief if you have a disability or a long-term illness (but please note the definition) and you're buying the product for your own personal or domestic use.You don't have to buy th...
No, there are no extra costs to return Walker or Veloped to us, from a UK address. You can send us your return, free of charge, following the instructions from our email communication.
All our Velopeds and Walkers are fully tested and approved according to the European standard for rollators (ISO-11199) (max user weight 150 kg), and they are all registered as Class 1 medical devices...
Installing single-hand brakes on a rollator can be beneficial for users with varying needs, such as hemiplegic users or those with Parkinson's disease. A single-hand brake system allows for convenient...
A bariatric rollator is a heavy-duty rolling walker equipped with wheels. Our rollators at Trionic include adjustable handlebar heights, locking hand brakes, fold easily for transport or storage, and ...
Best Walker for MS Patients — Trionic Veloped & Walker
Multiple sclerosis (MS) affects balance, strength and coordination — making the right mobility aid especially important. Whether you hav...
A large-wheeled rollator is a mobility aid with larger wheels than usual — usually 10–14 inches or more. The large wheels make walking smooth and safe even on challenging terrain: gravel, grass, s...
You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account...
Currently, we cannot specify an exact time for delivery as the driver's route varies from day to day. Therefore, we ask that you be present throughout the delivery window. We are working to provide yo...
Yes, if the person who will receive the delivery can present your (i.e. the recipient) and their own valid identification.
The most important thing to remember when using a rollator is not to have anyone push you while seated. The rollator is a walking aid only and should not be used as a transportation device. All rollat...
Yes. The Trionic Walker 12er, Trionic Walker 14er, and other classic Trionic rollator models are equipped with hub-mounted, disc-style brakes rather than traditional friction brakes that press directl...
Unfortunately, we don't have any models with forearm rests. We have the parts for it, but since we have not tested the models with forearm supports according to the standard, we are not allowed to sel...
Trionic specialises in high-performance outdoor rollators. However, for customers looking for a rollator that works smoothly indoors and allows for shorter walks outdoors, the Trionic Walker 9er with ...
If the rear wheel on your Veloped/Walker doesn’t turn free, it could be that the brake is not centered and it rubs against the brake hub (brake surface).
By centering the brake, there will be ...
All prices in the UK are listed with VAT-relief and listed without VAT on the price. If you feel you meet the qualifying conditions above, you can continue with your purchase and state that you are cl...
Veloped Cane HolderThe Veloped Cane Holder is a versatile 2-piece accessory designed to provide dual functionality: it securely holds a cane or walking stick, and when the Veloped is folded for transp...
Hands come in all different shapes and sizes. You can easily measure your grip size measurement at home. Your Trionic grip size is the measurement in inches or centimetres around the palm of your hand...
You might experience after using the Walker a few times that there is a creaky sound. Most likely it is the brakes that need to be used and worn in since all the parts are new. But in the case the c...
You will receive an order confirmation by email within 24 hours of placing your order. If you don't receive your order confirmation after 24 hours, please check your spam folder as well as other possi...
Yes. The Veloped, a specialized rollator designed by the Swedish company Trionic, is known for its unique design and enhanced stability, making it comparable to or even more stable than traditional fo...
Yes. The SuperSoft solid tyres on the rollator Trionic Walker 9er are specially developed to provide the same softness and shock absorption as air-filled tyres, but without the risk of punctures or th...
Payment information is processed securely by PayPal, Stripe, Mollie and Klarna. No card details are transferred to or held by Trionic.All transactions take place via connections secured with the lates...
Yes, the basket can be removed by loosening the front stay screws and sliding it off. However, it is not designed for quick or frequent removal, such as taking it off to use as a shopping basket insid...
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and 'Report a problem' to pause ...
It's common that parcels travelling long distances might not be scanned until they reach their next stop.Please call UPS customer service and ask for an update.UPS Customer Service: UK: 03457 877 877D...
Try to adjust the cable as described in the manual.If that doesn't solve the problem, try to check the following:Is the wheel attached properly, in other words, is the brake hub positioned inside the ...
When you turn with your Walker, the left and right front wheels must be able to turn differently. If you turn left, the left wheel will turn more, as its turning radius is smaller than the outside rig...
Made for walkingThrough its unique design, the Veloped promotes activity and quality of life. It’s designed with a great focus on walking. A patented climbing wheel, 3-wheel design, and air-filled t...
Trionic offers premium mobility walkers with adjustable handle height, designed for optimal comfort, posture, and outdoor performance.All Trionic walkers feature:Ergonomic, height-adjustable handlesLa...
For VAT purposes, you have a disability or long-term illness if you meet any of the following conditions:You have a physical or mental impairment which has a long-term and substantial adverse effect o...
No additional cost will arise, even though the UK unfortunately not are a part of the EU. You can safely order from trionic.uk and Trionic will handle and take care of the shipping, importation, and c...
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the sched...
Flats are not very common. Should you ever get a flat you will still be able to push the Veloped, it will be with more resistance but it will still be usable. Then you can remove the wheel and take it...
The Veloped is an ingenious Swedish invention, best described as a “walking tricycle.” It offers walking support, and you can head for the golf course, walking paths, hiking trails, your garden ...
We have customers who have signed up for acting as Trionic Ambassadors. They voluntarily show their Velopeds and Walkers for new potential customers.Please click the following link, then click "Use my...
Ergon GP1 BioKork Rollator Handles provide ultimate ergonomics for the hand. However, the unique qualities of cork mean that it is now antibacterial and hypoallergenic. Cork’s natural damping qualit...
Proper tyre pressure lets your Trionic roll quickly, ride smoothly and avoid flats. Check the air pressure in the rollator tyres regularly. Trionic recommends a 1.5–2.0 bar tyre pressure. Maximum ty...
Walking works wondersWalking is such an ordinary activity that most people take it for granted. But in fact, it‘s an excellent natural exercise that can help you stay healthy and live longer, contro...
If you plan to use a mobility walker outdoors every day, you’ll want a model that’s built for comfort, stability, and performance on varied terrain — not just smooth indoor floors.At Trionic, we...
Conventional rollators have rock-hard solid tyres that offer nothing in the way of comfort when you are walking on cobblestones, gravel and uneven ground. Many rollator users are forced to struggle to...
You can choose between different air-pressured tyres, that offer different tyre treads and performances.
Trionic Primera Air-Pressured Tyre 12" & 14"
Our top tire choice for the Walker! Light, ...
To recommend a model and a wheel size depends on how tall you are and which features you find more important.The Trionic Walker and the Trionic Veloped are both outdoor rollators.Differences between T...
Trionic provides its customers with all the necessary warranties for its products. During the guarantee period, we will help you with instructions and support so you can either change a detail on the ...
The Velopeds and Walkers require very little maintenance. Every 4–5 weeks, you should inflate the tyres to 1.5–2.0 bar, and over time you should readjust the brakes (described in the user manual/w...
The hands bolster a large part of the upper body weight onto the grips of a rollator. Thus there is constant and high pressure on a small area causing nerves to be irritated. It is also common that ma...
The difference in weight between the Veloped models is due to the textile components, not the mechanical parts.All Veloped models use the same aluminium frame, the same wheel system and the same braki...
One of the first groups, the comfort folding stool, was designed for electricians, service technicians, and other skilled workers. These professionals needed a lightweight, compact, and durable stool ...
Since the rechargable lights have Lithium batteries we are not allowed to send them with postal services from our warehouse in Sweden. Because of that we have negotiated the prices with UPS so th...
The tyres will fit the fork and you can use treaded tyres for the Walker. However, the X-Country tyres have a rough tread, and we do not recommend this tyre for the Walker, as the timing belt of the S...
Yes, all the 12" and 14" require inner tubes. The 9" wheels do not, since they are solid EVA wheels.
We have some customers who are using skis on the Veloped, AXSO skis on the rear wheels, and Wheel Blades on the front wheels.http://www.axso.se/http://wheelblades.ch/
The PayPal payment failed. You need to contact PayPal or your card issuer to resolve the issue.
Trionic mobility walkers (Walker and Veloped models) come with a comprehensive warranty and strong after-sales support, making them a reliable long-term choice.With Trionic, you benefit from:10-year w...
We accept all major credit cards. Depending on your region, we also accept PayPal, Wire Transfers and other (popular) local payment methods.You can check the specific payment methods accepted in your ...
No problem! Contact our customer service, and we’ll happily assist you with merging your accounts.
The front climbing wheel offers two different settings with different characteristics:
One wheel on the ground = Easy steering and climbing ability.
Two wheels on the ground = Direction-steadiness (...
Trionic Rewards is a small way to thank you for sharing us with your friends. So when anyone order using your referral link, you get a reward, and a friend of yours get a discount. You both win. ...
All returns and complaints are handled by our customer service.
Our shop and the products we sell you will find on our internet website. Besides our head office in Uppsala, Sweden, we have no physical stores you can visit or retrieve spare parts. If you wish, it i...
We are excited to have you on the Trionic team and to see the great content you create. We are looking for videos & photos about Trionic and its products. We want to see product reviews, unboxing ...
We have very few active dealers that stock our products.But we offer you generous terms if you would like to order a Veloped or a Walker in our online shop;You can try the Veloped/Walker out...
You can now go to the beach with a walker. Make sure you have the right walker for the occasion.If you haven't been to the beach in years, be sure you can have the freedom to do so. Visit and walk on ...
I'm trying to remove the heads of each brake cable from both levers. I can't push it out sideways without hitting the parking brake locking mechanism. The cables are removed from the body of the wal...
This is instructions on how to change the grips on your Veloped
Just follow these simple steps:
Step 1. Set the right and left side vertical grip tubes at the same height.
St...
All the measurements and weights are available under the second tab 'Dimensions & Weight' on each product page. Alternatively, you can visit the comparison page for all the Velopeds here.
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It is easy to fold the Veloped and put it in the boot of the car. Watch as Stefan demonstrates how quick and easy it is to load the rollator Veloped into your vehicle.It's really easy to take all the ...
Overcoming obstacles like curbs, roots and rocks is a very common problem among rollator users. If the obstacle is higher than 2–4 cm (depending on the wheel size), the rollator needs to be lifted i...
The Veloped is the only truly off-road capable walker/rollator on the market. In order to be off-road worthy, we have designed it as a 3-wheeler, although it has 4 wheels. You can compare it with off-...
The easiest way to order is to place your product in the online shopping basket and proceed to the checkout.Should you be interested in placing your order with a customer service representative, pleas...
At the front of the basket, there are two black screws with aluminium washers attached to the two stays that hold the seat and basket.Unscrew the screws with a Phillips screwdriver and remove the scre...
If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.You can easily create a new acco...
Older Veloped models (2008–2014) have the handlebar welded to the frame, which means the grips cannot simply be slid off the front like on newer models. Instead, the old grips must be cut off and re...
The reason is that you can also sit on the folding stool without extending the telescopic legs. This seating provides a perfect position for professional users like electricians, installers, and servi...
All the Trionic rollators have removable baskets. The Trionic Veloped basket is one of the most spacious baskets on the market. Depending on the model, it offers a capacity of approximately 35 liters,...
We took care of that for you! All customers with active Trionic accounts in eligible regions (Only the European Union, not in Canada, USA and Australia.) have been upgraded to include the Trionic Rewa...
You’re a Trionic Reward User, and you can be sure we see you and appreciate you. We’ve built Trionic based on the kindness and passion of many people in our community who love our products. It’s...
The Trionic community is amazing, and we’re so glad you want to share the joy of our all-terrain Velopeds and Walkers with your friends! You deserve a big thank you and an equally great reward.Just ...
The Veloped comes in two different sizes. You can get it in Large or in a Medium size. The Large Veloped frame is suitable for users above 188 cm (6 foot 2 inch). The difference between the large fram...
No, there isn’t a limit. That’s the great thing about being part of Trionic Rewards—there is always an opportunity to earn store credit, and we’ll introduce more perks in the future!
Walking with a rollator can be a great form of exercise for those who need assistance with balance or mobility. It can help improve cardiovascular health, strengthen muscles, and increase endurance. H...
You do not need to pay for goods that are received damaged, broken, or faulty. Follow the retailer's dispute instructions and make sure to 'Report a problem' in your Klarna account to pause your state...
By becoming a Trionic Rewards loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms of Use and by the terms of our Privacy Policy and by any changes or mo...
We offer free shipping on all Velopeds and Walkers in the European Union, the UK, the US (the Lower 48), Australia and Canada.For accessories and after-order items, we use Regular Nation postage price...
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase.
Whoops! Just reach out to our Support team—depending on the situation, we can sometimes grant a referral as a courtesy if someone forgets to use your link. This is determined on a case by case basis...
Trionic Walker and Trionic Veloped are both outdoor rollators. The main difference is that the Veloped is more off-road capable and it has a climbing wheel at the front. The Veloped is like a tripod w...
The quest for the safest rollator in the world is a huge concern for individuals seeking mobility assistance. Rollators are invaluable tools for those with limited mobility, and their safety features ...
In order for you to get started with exercising really easily, we have developed a 12-week Trionic Walking plan. You start very gently, trying to use every opportunity for a little extra exercise. You...
One of the front wheels on the Veloped is lifted when it is in city mode. An adjustment handle on the front wheel (between the wheels) can be shifted between two settings.Upper position:Offers easy tu...
Yes, three-legged folding stool can be used in the sand. Because the stool never needs any oil or lubricants it can be used in the sand. The Comfort Folding Stools models are equipped with big r...
When the factory assembles a folding stool, we put silicone into the legs to make them smooth and to prevent squeaking caused by the pressure of the red plastic component against the aluminium. If the...
As soon as we have accepted your cancellation/return, we will cancel any future scheduled payments, as well as refund any amounts due.
Yes, we also sell our products to specialty retailers.
Yes, at the time of delivery, you need to be at home to receive your delivery in person and sign for it.Home delivery is normally done on weekdays and the time of delivery is allocated depending on wh...
At this time, we do not offer shipping to Russia or Belarus.Due to the ongoing situation following the Russian invasion of Ukraine, international logistics and trade conditions have changed significan...
Visit www.trionic.com/ups_oauth then login to UPS to renew the token for the shipping options in the checkout.
If you pay the household bills or use a subscription service, you will have made a payment via BACS before.Payments (BACS) normally arrive within 2 hours and you can even send a payment receipt. It’...
This product cannot be purchased in your region because it is shipped from a warehouse in another distribution area. Choose to visit a Trionic domain in your region. Some of our items are also restric...
We have a part payment solution called Pay in 3 instalments. ‘Pay in 3 instalments’ is an alternative to traditional credit but without any interest, that allows you to split purchases into 3 paym...
You can bring the Veloped on any flight at no charge, as it is registered as a mobility aid. Don’t pack the Veloped, instead walk with it to the check-in counter. When checking in, tell the staff th...
Yes. We reserve the right to change, without notice, Trionic Rewards benefits, how you earn points and how we evaluate and reward purchases and/or other Trionic Rewards activity.
It depends on the type of rollator you have. Some rollators are designed with larger wheels that can handle rough terrain, including grass and gravel. However, others may not be as suitable for outdoo...
Rollators help reduce the risk of falls by providing stability and support during movement. Their sturdy frame and handlebars offer a reliable aid for individuals with balance difficulties. Hand brake...
Trionic offers mobility walkers with comprehensive warranty and after-sales support, ensuring peace of mind for your purchase.WarrantyTrionic provides a 10-year guarantee on all original parts of thei...
Walking outside is rarely a journey without obstacles. The obstacles can for instance be grass, pot-holes, roots, gravel, stone-paved streets, cobblestones, snow, or sand. But the hardest obstacles an...
You can transport your Veloped/walker on a regular bike rack that is attached to the towbar (for transporting a Veloped, a bike rack for 3 bikes is required). This way, your walker does not take ...
We have created an easy tool to share your link by email, text, Facebook, Instagram or X (Twitter). You can also sign up for sharing physical cards with your unique referral link. Then you can re...
We are doing everything we can to ensure all refunds are processed within 3–10 business days from the day they are posted. Sometimes returns can take up to 10 days before it is visible on your bank ...
The first step in protecting your online data is to create a strong password, i.e. a password that neither a computer program nor a persistent person can detect within a short period of time.To assist...
Suppose you decide on returning the Veloped to us. Please make sure you pack it properly, so it is returned safely to us.You must pack the Veloped precisely as it was delivered. Otherwise, the paintwo...
The textile parts (seat, basket and possibly bags) are included with all Velopeds.
When you place the order, you can choose to pay in instalments using Klarna. With Pay in 3, you can split the cost of your purchase over three equal monthly instalments. You'll make your first payment...
You can find high-quality mobility walkers for elderly users with stability needs from Trionic, a premium brand specializing in stable, outdoor-ready rollators.Trionic walkers are designed to provide:...
Both the product number and serial number are usually located on the label on the rear of the product. They are also located in the User Guide which came with the product.
Trionic is a Swedish company that designs and manufactures high-quality rollators. The products are known for their durability, stability, and innovative features, such as the patented climbing wheel ...
You're eligible for the VAT relief if you have one of the following conditions:ArthritisBlindCardiovascular diseaseDeafnessDiabetesEpilepsyHeart diseaseHypertensionKidney diseaseMotor neuron diseaseMu...
Short answer:When companies offer “free shipping,” the cost of shipping is usually included in the product price.Instead of advertising “free shipping,” we choose to offer accessories and spar...
Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact y...
We are waiting for several deliveries of vital parts for our Velopeds/Walkers, deliveries that have been delayed due to problems that are beyond our control.All orders are handled on a first-come, fir...
You should contact us and we will return the payment on the same card you used to purchase our product.
Simply create an account - it's free to join! All existing accounts are automatically enrolled in Trionic Rewards, so you can sign in and start earning your rewards!
We ship all orders to the UK with UPS/DHL delivery service.
You heave off the 9” PU tyre with for example a long tyre iron, and you mount the new tyre by stretching/pulling it over the edge of the rim.
The Promotion Code box is colored green if you managed to add a valid Promotion Code. If the code is colored red the code is invalid. The promotion is shown in the checkout on the next page in the Beg...
Your referral link can be found on the Reward page.
1. What is Access to Work?Access to Work is a UK government grant scheme designed to help people who have a disability or health condition access or remain in work. It can fund specialist equipme...
Video showing how you replace the brake cable:
Walker/Rollator Brake Cable Replacement video.
loosen the screw on the handle
loosen the screw on the brake lever
open the screws that ...
Please follow the following steps in order to change the grips on your Walker.
Step 1. Loosen the screw on the clamp at the rear of the grip (3 mm or 4 mm Allen key depending on the grip).
Ste...
Klarna is the safe way to get what you love today and pay over time.Pay in 3 instalmentsSpread the cost of your purchase into 3 interest-free instalments. The first payment is made at the point of pur...
We have no shop nearby that stocks our products so they are available for testing in-store. But we offer you generous terms if you would like to order from us on our webpage. Free shipping incl. the h...
No worries! An account isn’t required to place an order with us, so if you prefer, you can simply add your items to the cart and proceed to checkout without logging in.If you’ve ordered from us be...
Keep your Veloped in top condition with this comprehensive maintenance guide. Regular care ensures peak performance, lasting safety and the rugged reliability that makes the Veloped the ultimate off-r...
Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need further assistance, you can contact Klarna'...
I have a Veloped and the brake levers are worn down. The locks on one or both brakes not working properly anymore, i.e. the corners in the metal no longer grip due to wear. The corners are on the blac...
The Trionic Rewards loyalty program is available to individuals who are at least 18 years of age or older and who provide and maintain a valid email address.
Below we explain some reasons why your card payment might fail.Transaction declined by the authorisation systemIn this case, you would have seen an error message that said: Transaction declined by the...
When using a rollator walker, it is important to adjust the handles to the correct height. To do this, stand up straight with your arms at your sides. The handles should be at the same height as your ...
Yes, you can order and pay after inspecting the product. From the terms “Pay in three” and “Invoice 30 days”-options with Klarna are the closest to “pay after receiving the product.” These...
Rollators are designed to provide support and stability while walking, but they are not intended for sitting or being pushed. It is important to use the rollator as intended to avoid injury or damage ...
Trionic guarantees all original parts on the Veloped and the Walker for ten (10) years from the date of purchase, excluding parts that are subject to normal wear: tyres, tubes, brake pads, brake cable...
Trionic Reward credit expires two years from the date it was added to your account.
The rolling support provided when Trionic Walking greatly reduces the impact and stress on your knees, hips, ankles and back. It’s an ideal exercise if you have weak ankles, or if you are recovering...
Yes, you can slow down a rollator. Some models come with adjustable brakes that allow you to control the speed. You can also add resistance to the wheels by adjusting the brake tension or adding rubbe...
You do not need to pay the statement until you have received your order. Contact us for an update on the delivery. Make sure to log into your Klarna account and 'Report a problem' to pause your statem...
Yes, you can buy a spare wheelset for the Veloped to be able to switch wheel size. The wheelset costs 275 EUR.
Rollators can be very beneficial for those who need assistance with mobility. They provide stability and support while walking, and can also help with balance and posture. Rollators are also adjustabl...
The ergonomic and padded backrest, made from water-repellent and durable 600D polyester, fits the rollators Walker 9er, 12er and 14er. It offers comfortable and safe support when you are seated.The le...
No. The Walker models use wheel-size-specific frame geometries and front wheel fork lengths. The Trionic Walker 12er is designed specifically for 12-inch wheels, while the Walker 14er uses a different...
No. It is not safe to attempt to stand on any three-legged stool.
Trionic Walking increases your caloric expenditure. Though the Trionic Walker has a lightweight aluminium design, pushing your Trionic Walker increases the energy output of your exercise. Trionic Walk...
Yes, the products come fully assembled. All you need to do on the Velopeds is pop the wheels in with quick-release axles. The Walkers also come fully assembled. All you need to do is to take it out of...
No. Credits and benefits earned through Trionic Rewards have no cash value, are non-transferable, and you have no property rights in the credits and benefits. Products received as a Trionic reward can...
Yes! The Veloped comes pre-assembled and ready for a stroll. All you need to do is to take it out of the box and pop the wheels with the quick-release axles. Unfold it so both stay buttons pop out. Fi...
The Customer Service telephone line is open weekdays from 8:00 am to 16:00 pm. For complaints and returns, the service hours are weekdays 9:00 am to 3 pm. We will answer calls outside of the spe...
You can log in at www.klarna.com/, where you'll find all of your orders and payment schedule information.
Nope! Sign-up is free and will never cost you anything to earn Trionic Rewards Credits.
Safe and simple shopping1. How do I place an order?You can order your desired products online, over the phone or by sending an e-mail:Shop online in our webshop. Choose your desired products under the...
The information Trionic collects to understand your needs and interests helps Trionic deliver a consistent and personalised experience. For example, Trionic may use your registration information to:&n...
The performance of a rollator or walker relies heavily on the size of the wheels. The bigger the wheel, the easier it is to pass obstacles and uneven ground, and the comfort level also increases with ...
Payment for your Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third are collec...
Klarna offers Pay in 3 based on several factors including order value, previous order history and item availability. If you're 18 or over, you can improve your chances of being offered Pay in 3 – ju...
If you ordered the wrong product or for some reason no longer want the product you ordered, you can cancel your order. You can do this for up to fourteen (14) days from receiving your item. You do not...
If the brake pads on the brakes on your Veloped/Walker get worn out, you will need to replace the brakes in order to ensure a proper brake function.
Just follow these simple steps: ...
To use Pay in 3 you must be at least 18 and you need to have a valid credit card which must be in your name. When choosing Pay in 3, the assessment won't affect your credit score.
Choosing the correct stool height is important for both comfort and safety. The Trionic Comfort Folding Stool is available in three different seat heights — 55 cm, 65 cm, and 75 cm — and selecting...
Delivery method depends on the product you order and where you are located. Most items are delivered by a shipping company directly to your gate, garage, driveway, or mailbox, depending on the type of...
If you're having trouble with your payment, it may be due to a 3D Secure authentication failure or a 3D Secure error. 3D Secure is a layer of security that your bank requires where you'll have to ente...
Hands come in all different shapes and sizes. You can easily measure your grip size measurement at home. Your Trionic grip size is the measurement in inches or centimetres around the palm of your hand...
You can choose between two different inner tubes.CST Inner TubeAll our models are equipped with high-quality butyl inner tubes from CST. The CST tube holds the pressure longer, in comparison with most...
You can choose between different air-pressured tyres, that offer different tyre treads and performances.Trionic X-Country 12" & 14" Air-Pressured TyreOur top tyre choice! All-round tyres for off-ro...
Rollators are ideal for individuals who need assistance with balance and stability while walking. They are often used by seniors or those with mobility issues due to injury or disability. Rollators pr...
Klarna may run so-called unrecorded inquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna. Neither Klarna nor Trionic runs credit searches agains...
Klarna is an online payment provider trusted by consumers worldwide. Founded in 2005, in Stockholm Sweden, with the aim to make it easier for people to shop online, Klarna is now one of Europe’s lar...
If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after the delivery, without having to explain the cause of the return. If you wi...
