Hello! How can we help you?

How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Great, our Veloped Trek :-)❣️…

    It was shipped quickly and arrived in perfect condition!
    It's very stable/robust and we feel completely safe with it when we go walking on uneven (forest) trails.

    It's not cheap, but if you're looking for a really stable rollator, I can only reco…

  • Veloped Tour 12er M black/reflex/red…

    I use this for walking my dogs every day. I am delighted with it. I wish that I had known about it years ago. I have used a walker for years, but have never had such a good one as this. I walk a lot better with this one. We can have longer walks and …

  • Excellent!…

    I don't normally write reviews, but wanted to say how grateful we are to have found the Trionic Veloped. Things were looking quite bleak until we found it. My husband has a rare degenerative condition similar to MND. He is tall and wants to remain as…

  • A new life after 7 years…

    I've only had my Veloped a week, and every day I've taken small excursions around the city and the running track… After TBE and meningitis, my balance is not as it used to be, on top of that I have foot arthrodesis that hasn't healed, so in 3 years I…

  • Walker…

    I love my new walker. It is great going over grassy and rocky areas.
    The only issue that I have is when I put it into the back of my Subaru Impreza. It is somewhat hard to put it in and lay it down. Any suggestions?…

  • A new life for my mother!…

    Never before in my life have I been able to give such a beautiful gift. It is not the device, but what the device has made possible for her again...walks in the countryside...she is a new person since she's been travelling with Veloped. It opens up a…

  • These walkers are reliable...…

    These walkers are reliable and provide stability and support during walking.

    They are robust and easy to manoeuvre, making them an excellent mobility aid.…

  • I’m thrilled with this!…

    Transformed my life! Yes, I did get out before but was very unsteady and was always concerned that I might need to sit down and there was nowhere to sit (unfortunately I can’t sit on the ground!). Now I no longer have these concerns! My confidence ha…

  • Great customer service, great product…

    From customer service to delivery this company is 'fantastic'
    The walker has made such a massive difference to my mums mobility.
    She is walking upright and no longer complains of pain in her back and knees.
    She is much more confident and is managi…

Subscribe to our newsletter!

"> ?>