How do I cancel my order?

Q: How to Cancel Your Rollator Order

Cancel your Trionic order up to 14 days after receiving it. Free return pickup arranged via UPS – notify us by email before sending it back.

Question

How do I cancel my order?

Was this helpful?
Yes
No

Glad we could help. Thanks for your feedback!

Please give us feedback or ask us over:
0330 828 5869
Chat with us
Mail

Or share your feedback directly:

Thank you! Your feedback has been sent. We'll get back to you soon.

Sorry, there was an error sending your feedback. Please try again.

Accepted Answer

If you ordered the wrong product or for some reason no longer want the product you ordered, you can cancel your order. You can do this for up to fourteen (14) days from receiving your item. You do not have to return the goods to us within fourteen days, but you must report the return to us within fourteen days. Return notification must be sent via email.

When you have registered your return, you must pack the product in the same way as you received it, and in the original packaging. Trionic arranges free return pickup; UPS will be booked the following day and picks up the product at the delivery address. Someone must be available to hand out the product to the Shipping representative.

You can try the Veloped/Walker outdoors for one short walk, and if you are not happy with it you can return it within 14 days after it was shipped to you.