Problems making a payment with 3D Secure?

Question

Problems making a payment with 3D Secure?

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Accepted Answer

If you're having trouble with your payment, it may be due to a 3D Secure authentication failure or a 3D Secure error. 3D Secure is a layer of security that your bank requires where you'll have to enter a password or SMS code to authorise payment. Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail.

Using 3D Secure

3D Secure is provided by your bank, not Trionic, and is an extra layer of security for online transactions. It's commonly referred to as 'Verified by Visa' or 'Mastercard SecureCode'.

The appearance of the pop-up may change slightly from bank to bank, but you should expect the following information:

Please enter the information requested and click 'Submit' to authenticate the payment. Please note that a password is not always requested.

Enrolling in 3D Secure

If you do not know your password (or you have not set up 3D Secure) you should follow the instructions on the pop-up. If you cannot see the instructions, or you have any questions please contact your bank, who should be able to help.