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What do I do if the shipment is visibly damaged upon delivery?

Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.

If you do not wish to accept the shipment due to the damage, you have the right to refuse delivery before you sign for the shipment.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • The Veloped Sport…

    The Veloped Sport. I've had mine for a month now and am thrilled with it! I was a keen walker before I broke my pelvis and ended up with permanent nerve damage in my leg. I have been working to get as mobile as possible. Although I can walk with one …

  • This stroller fits that bill.…

    I am six feet tall and no lightweight so I was looking for something that would allow me to walk upright and be sturdy enough to support me ( I have a knee which gives way at any time). This stroller fits that bill.
    I had to get used to it as previ…

  • Your products and customer service are in a class of their own!…

    Trionic's customer service couldn't have been more accommodating if they tried. They helped me choose the right assistive device for my individual needs. My foldable Walker 12S rollator meets my needs for stable support and transportation that feels …

  • Robust, designed to be fit for purpose and that was just the cardboard c…

    From the start dealing with this company has been really good, Stefan that means you as individual, but much more than that the ethos of the company not only shone out in the response to my first tentative enquiry but in the ongoing communication thr…

  • Finally a safe companion…

    Now that I have been able to walk without difficulties with my walker for two months, I would like to thank you once again for this great invention. People keep being amazed and ask me about my walking aid and I can only recommend it. Interested peop…

  • A real all terraine walker…

    I have finally found the perfect wheeled walker! The Trionic Veloped Tour 14er M. It is adjustable to be tall enough for me, which make a nice change, I am 6 foot and in the past walkers have felt too low, what totally blew me away was being able to …

    Veloped Tour 14er M black/reflex/red
    by Miss Tilston-Brookes
  • Yes, there are many people I've gotten to know just because we roll arou…

    With a neurological injury that causes shaky legs, I bought a Trionic Sport a few years ago.
    With it, I take my dog ​​out for two hours every day. The walker is stable and safe.
    Perhaps it is most effective in the winter. With good shoes, I can get…

  • A liberation!…

    My Trionic has liberated me. A walk with the dog has become a pleasure again. I easily and smoothly can walk on woodland trails, even soft beach dune sands, and a trek in the hills along pebbly paths is possible too! But it's convenient and cool to w…

  • The Walker lives up to its promise.…

    With the rollator, I am more versatile and safer on the move again!
    I regret that I didn't try the Walker earlier.…

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