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What do I do if the shipment is visibly damaged upon delivery?

Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.

If you do not wish to accept the shipment due to the damage, you have the right to refuse delivery before you sign for the shipment.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Really helps me to get about outdoors.…

    The only drawback is it is difficult for me to lock the seat in position. My husband has to do it for me. Without him, I would have to always have it set up and not folded.…

  • Brilliant product…

    It has been such a relief to get out and about in the countryside and be active again. It easily copes with different terrains, and the support it provides enables me to walk upright easily, as opposed to previously when I could only go a very short…

  • I am currently mostly housebound due to……

    I am currently mostly housebound due to recovering from broken ankle and ribs! Also the recent weather has not helped as it has been wet and at times icy!

    I have made about six or seven short walks from the house to local to our local roadway, wea…

  • Feeling liberated!…

    Really pleased with my Trionic Walker!

    It's given my life a real lift! Last week I was able to go with my little grandchildren to a favourite beach which I had thought I would never be able to access again, we had such a lovely family day!

    Dea…

  • Brilliant walking aid. Trionic Sport…

    Brilliant walking aid. Worth every penny. I get stopped every time I go out. Questions and even photos are taken. I’d be lost without it. I suffered a brain haemorrhage and am continually dizzy. It’s robust and like nothing I’ve used. Without it, I’d…

  • BRILLIANT MACHINE AND EXCELLENT SERVICE…

    I emailed Stefan in Sweden to ask various questions about the Veloped. He phoned me back and he couldn't have been more helpful. He was able to match the price of a UK supplier, who offered the Veloped VAT free for people with a registered disability…

  • Outstanding customer service…

    Outstanding customer service. I contacted the company as a patient of mine had broken her walker. Johan was so helpful, worked out what needed to be replaced and sent the replacement free of charge. Thank you
    Siobhan…

  • Mr Michael Binns…

    I had a stroke in October last year and as a result, I couldn't walk. After much physio, I am now using your Walker 14'' every day to improve my walking. It also means that I get out at least once a day. A really good product!
    Michael Binns…

  • Help with walking with Parkinson's Disease…

    Excellent product. Sturdy, well made and perfect for walking both in our village and the local forest. The design for going up curbs is brilliant. Brilliant and efficient service, thank you.…

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