If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after the delivery, without having to explain the cause of the return. If you wi...
The Trionic community is amazing, and we’re so glad you want to share the joy of our all-terrain Velopeds and Walkers with your friends! You deserve a big thank you and an equally great reward.Just ...
The Veloped comes in two different sizes. You can get it in Large or in a Medium size. The Large Veloped frame is suitable for users above 188 cm (6 foot 2 inch). The difference between the large fram...
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase.
If someone has ataxia, choosing the right rollator is especially important, because they often have balance, coordination, gait, and fatigue issues. A good fit can help reduce the risk of falls, incre...
Trionic has a 14-day return policy and free returns.For any delivery of a Veloped/Walker to countries within the EU:If you are not satisfied with the delivered Veloped or Walker, you are guaranteed th...
The ergonomic and padded backrest, made from water-repellent and durable 600D polyester, fits the rollators Walker 9er, 12er and 14er. It offers comfortable and safe support when you are seated.The le...
The difference in weight between the Veloped models is due to the textile components, not the mechanical parts.All Veloped models use the same aluminium frame, the same wheel system and the same braki...
No. Credits and benefits earned through Trionic Rewards have no cash value, are non-transferable, and you have no property rights in the credits and benefits. Products received as a Trionic reward can...
The difference between the Veloped models is that they have different textiles. The seat on the Tour model is 2" deeper (not wider), and it has insertions built into the seat cover, making it firmer a...
Built for youIn the end, it doesn’t matter what we think, it’s all about what you think. We put great effort into listening to your ideas, your experiences and your needs in order for us to improv...
If you’ve discovered how much freedom and mobility a Trionic Veloped, Rollator or walker can bring, but the cost feels out of reach, don’t give up. There are many creative ways to fund your p...
Walking aids imported into the United States are subject to higher tariffs and import duties. Due to the varying and often unpredictable charges, we cannot display a fixed price for these products on ...
We are excited to have you on the Trionic team and to see the great content you create. We are looking for videos & photos about Trionic and its products. We want to see product reviews, unboxing ...
Trionic HeadquartersOur store and the products we sell can be found on our website on the internet. We do not have our own physical stores, but you can, by agreement, visit or pick up goods at our hea...
The rollator was invented by Aina Wifalk in 1978 in Västerås, Sweden.
Aina Wifalk's background — from nurse to inventor
Aina Wifalk (1908–1995) worked as a nurse in Västerås and contracted po...
All our Velopeds and Walkers are fully tested and approved according to the European standard for rollators (ISO-11199) (max user weight 150 kg), and they are all registered as Class 1 medical devices...
Best Walker for MS Patients — Trionic Veloped & Walker
Multiple sclerosis (MS) affects balance, strength and coordination — making the right mobility aid especially important. Whether you hav...
A large-wheeled rollator is a mobility aid with larger wheels than usual — usually 10–14 inches or more. The large wheels make walking smooth and safe even on challenging terrain: gravel, grass, s...
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate Trionic Rewards or any aspect or feature of this Referral & loyalty program at any time without prior notice, even though...
1. What is Access to Work?Access to Work is a UK government grant scheme designed to help people who have a disability or health condition access or remain in work. It can fund specialist equipme...
I'm trying to remove the heads of each brake cable from both levers. I can't push it out sideways without hitting the parking brake locking mechanism. The cables are removed from the body of the wal...
You can transport your Veloped/walker on a regular bike rack that is attached to the towbar (for transporting a Veloped, a bike rack for 3 bikes is required). This way, your walker does not take ...
To ensure that you can use your Veloped/Walker safely, with time you need to adjust the brakes as they get worn. Adjusting the brakes does not require any tools and you’ll also find instructions in ...
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If you need to reattach the red strap for the Walker models, you will find brief instructions here.
Walker Seat StrapAn overview of the attachment:1. Thread the belt through the seat. 2. Rec...
This is instructions on how to change the grips on your Veloped
Just follow these simple steps:
Step 1. Set the right and left side vertical grip tubes at the same height.
St...
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Klarna is the safe way to get what you love today and pay over time.Pay in 3 instalmentsSpread the cost of your purchase into 3 interest-free instalments. The first payment is made at the point of pur...
After you buy something on our website, it takes 1 business day to get your order ready for delivery. If you are ordering to an address in the UK, it may take 1–2 extra business days for our partner...
1. What counts as a rollator or mobility aid in MexicoIn Mexico, a rollator (commonly referred to as “andadera con ruedas”, “andador con ruedas”, or simply “andadera”) is considered among ...
Safe and simple shopping1. How to make an order?You can order your desired products online, over the phone or by sending an e-mail:Shop online in our webshop. Choose your desired products under the ma...
Yes, the basket can be removed by loosening the front stay screws and sliding it off. However, it is not designed for quick or frequent removal, such as taking it off to use as a shopping basket insid...
Your purchase of a Veloped/Walker includes a 14-day return policy, provided that you live in a country within the European Union and the UK.If you are not happy with the Veloped or Walker, please cont...
The front climbing wheel offers two different settings with different characteristics:
One wheel on the ground = Easy steering and climbing ability.
Two wheels on the ground = Direction-steadiness (...
If you’re looking for a reliable mobility walker, you have a few options — but the most important thing is to choose a model that suits where and how you plan to walk.At Trionic, we specialise in ...
We have very few active dealers that stock our products.But we offer you generous terms if you would like to order a Veloped or a Walker in our online shop;You can try the Veloped/Walker out...
We have no shop nearby that stocks our products so they are available for testing in-store. But we offer you generous terms if you would like to order from us on our webpage. Free shipping incl. the h...
To recommend a model and a wheel size depends on how tall you are and which features you find more important.The Trionic Walker and the Trionic Veloped are both outdoor rollators.Differences between T...
All of our Velopeds and Walkers are according to the European Standard for Rollators (ISO-11199). They are all registered as class 1 medical devices. The Velopeds and Walkers are therefore registered ...
To use Pay in 3 you must be at least 18 and you need to have a valid credit card which must be in your name. When choosing Pay in 3, the assessment won't affect your credit score.
We have no British dealers that stock our products, We are sorry for the inconvenience But we offer you generous terms if you would like to order a Veloped or Walker from us on www.trionic.uk&nbs...
Yes — Trionic offers a completely risk-free home trial, so you can experience the difference before you commit.With Trionic, you can:Try your walker at home for 14 days – no questions askedTake it...
Yes, Trionic rollators and mobility walkers are well-suited for individuals with arthritis, offering features designed to enhance comfort, stability, and ease of movement.Why Trionic Walkers Are Ideal...
A bariatric rollator is a heavy-duty rolling walker equipped with wheels. Our rollators at Trionic include adjustable handlebar heights, locking hand brakes, fold easily for transport or storage, and ...
Due to the limited space in the cabin, rollators and walkers are carried as checked baggage free of charge. If you need help moving around at the airport, you can request a wheelchair in advance.To en...
For DHL Express, recipients can usually update delivery details through On Demand Delivery while the package is still in transit. Options may include redirecting to another address within the same cou...
Our shop and the products we sell you will find on our internet website. Besides our head office in Sydney (Australia), Victoria (Canada), Los Angeles (USA) and Uppsala (Sweden), we have no physical s...
You can bring the Veloped on any flight at no charge, as it is registered as a mobility aid. Don’t pack the Veloped, instead walk with it to the check-in counter. When checking in, tell the staff th...
Yes. We reserve the right to change, without notice, Trionic Rewards benefits, how you earn points and how we evaluate and reward purchases and/or other Trionic Rewards activity.
Reviews from actual users can provide insights into the real-world performance and satisfaction with the product. If you're considering using the Trionic Walker in winter and want to know about user e...
The Veloped is the only truly off-road capable walker/rollator on the market. In order to be off-road worthy, we have designed it as a 3-wheeler, although it has 4 wheels. You can compare it with off-...
Creating an account is completely optional, but it offers several benefits:You get easy access to your previous orders.You can conveniently manage your settings, addresses, and contact information.You...
Yes, at the time of delivery, you need to be at home to receive your delivery in person and sign for it.Home delivery is normally done on weekdays and the time of delivery is allocated depending on wh...
Yes. The Trionic Walker 12er, Trionic Walker 14er, and other classic Trionic rollator models are equipped with hub-mounted, disc-style brakes rather than traditional friction brakes that press directl...
Trionic offers mobility walkers with comprehensive warranty and after-sales support, ensuring peace of mind for your purchase.WarrantyTrionic provides a 10-year guarantee on all original parts of thei...
Walking outside is rarely a journey without obstacles. The obstacles can for instance be grass, pot-holes, roots, gravel, stone-paved streets, cobblestones, snow, or sand. But the hardest obstacles an...
Yes, all the 12" and 14" require inner tubes. The 9" wheels do not, since they are solid EVA wheels.
The best option to service your Walker or Veloped is to visit the nearby bike repair shop or search for our videos on the page that shows how it is . Since the All-terrain Brake System is similar to b...
Klarna offers Pay in 3 based on several factors including order value, previous order history and item availability. If you're 18 or over, you can improve your chances of being offered Pay in 3 – ju...
To ensure that you can use your Veloped/Walker safely, with time you need to adjust the brakes as they get worn. Adjusting the brakes requires an 8mm spanner.
Just follow these simple s...
It can be hard to get the reattachment of the base seat right if you have removed it for some reason. Attachment of rear nylon bands with Velcro sections:NOTE: The picture shows the 'cut-section'...
If you ordered the wrong product or for some reason no longer want the product you ordered, you can cancel your order. You can do this for up to fourteen (14) days from receiving your item. You do not...
If the rear wheel on your Veloped/Walker doesn’t turn free, it could be that the brake is not centered and it rubs against the brake hub (brake surface).
By centering the brake, there will be ...
Pop off one side of the tyre, and remove the punctured tube. Don’t forget to check the tyre for what caused the puncture. Gently run your finger around both the inside of the tyre and the inside of ...
Please follow the following steps in order to change the grips on your Walker.
Step 1. Loosen the screw on the clamp at the rear of the grip (3 mm or 4 mm Allen key depending on the grip).
Ste...
Instructions on how you best changes the Seat on a Rollator Trionic Walker 12er or 14er
Tools / materials you might needA small flat-blade screwdriver (for prying keyrings) The replacement sea...
Keep your Veloped in top condition with this comprehensive maintenance guide. Regular care ensures peak performance, lasting safety and the rugged reliability that makes the Veloped the ultimate off-r...
If one of your hobbies is photography and you would love to incorporate some during your walks with your rollator, we have collected for you a few inspiring solutions:Here is one of our customers, who...
If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.You can easily create a new acco...
This is how you detach and attach the brake hub of a Trionic Veloped or Walker.
Choosing the correct stool height is important for both comfort and safety. The Trionic Comfort Folding Stool is available in three different seat heights — 55 cm, 65 cm, and 75 cm — and selecting...
Video showing how you replace the brake cable:
Walker/Rollator Brake Cable Replacement video.
loosen the screw on the handle
loosen the screw on the brake lever
open the screws that ...
Pay Later with Klarna is a payment method which allows you to buy now and pay later, meaning you only have to pay for the items that you keep.
Delivery method depends on the product you order and where you are located. Most items are delivered by a shipping company directly to your gate, garage, driveway, or mailbox, depending on the type of...
We are doing everything we can to ensure all refunds are processed within 3–10 business days from the day they are posted. Sometimes returns can take up to 10 days before it is visible on your bank ...
The information Trionic collects to understand your needs and interests helps Trionic deliver a consistent and personalised experience. For example, Trionic may use your registration information to:&n...
All our Walkers and Velopeds are tested and approved for 150 kg/330 lbs. Our rollator allows you to safely walk along or sit on the seat if you become tyred.
The first step in protecting your online data is to create a strong password, i.e. a password that neither a computer program nor a persistent person can detect within a short period of time.To assist...
Does it appear that there is a misalignment of the front wheels? It might have happened after the walker was folded for transportation and stored in the boot of the car. Even if you regularly transpor...
It can be a bit tight and sometimes difficult with the unfolding of the Veloped and keeping the frame unfolded. It can be that the stay is a bit too long. You can adjust the length of the stay by chan...
The Trionic Veloped is an all-terrain and modern alternative to traditional walkers. Thanks to the Veloped's climbing wheel, you can easily overcome obstacles such as curbs, roots and stones. The vide...
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Hands come in all different shapes and sizes. You can easily measure your grip size measurement at home. Your Trionic grip size is the measurement in inches or centimetres around the palm of your hand...
Suppose you decide on returning the Veloped to us. Please make sure you pack it properly, so it is returned safely to us.You must pack the Veloped precisely as it was delivered. Otherwise, the paintwo...
Our Velopeds and Walkers have hoses with car valves. You can use a modern bicycle pump that is adjustable between auto/Schrader valves and racing bike valves. Or you can also visit a gas station and p...
It is easy to fold the Veloped and put it in the boot of the car. Watch as Stefan demonstrates how quick and easy it is to load the rollator Veloped into your vehicle.It's really easy to take all the ...
It is easy to fold the Walker and put it in the boot of the car.Watch as Stefan demonstrates how quick and easy it is to load the rollator Walker into your vehicle.
You might experience after using the Walker a few times that there is a creaky sound. Most likely it is the brakes that need to be used and worn in since all the parts are new. But in the case the c...
You can review how to use the rain cover if you follow this link Veloped Rain Cover (S) – User Guide
We took care of that for you! All customers with active Trionic accounts in eligible regions (Only the European Union, not in Canada, USA and Australia.) have been upgraded to include the Trionic Rewa...
We have some customers who are using skis on the Veloped, AXSO skis on the rear wheels, and Wheel Blades on the front wheels.http://www.axso.se/http://wheelblades.ch/
The rollator is foldable for easy storage. You can fold it by pressing the release button and lowering the frame. Folding MechanismTrionic Walker models (9er, 12er, 14er):Pull up the handle in the ce...
Yes — there is a Trionic USA, Inc. located in Glendale, California. We do not have our own physical stores, but you can, by agreement, visit or pick up goods at our warehouse.
If the brake pads on the brakes on your Veloped/Walker get worn out, you will need to replace the brakes in order to ensure a proper brake function.
Just follow these simple steps: ...
It's common that parcels travelling long distances might not be scanned until they reach their next stop.Please call UPS customer service and ask for an update.UPS Customer Service: UK: 03457 877 877D...
If you're having trouble with your payment, it may be due to a 3D Secure authentication failure or a 3D Secure error. 3D Secure is a layer of security that your bank requires where you'll have to ente...
The card has been declined for an unknown reason. The customer should contact their bank for more information.Some banks and card companies often block larger card payments to foreign countries by def...
An outdoor rollator is far more than a "walker with wheels". To stay safe, comfortable and genuinely mobile on gravel, grass, cobblestones and forest trails, it needs features built specifically for t...
Reinforcement Strap Steady for all Comfort Stools. For people using Comfort Stools outdoors with the risk of having the rubber feet sinking into the ground - typically hunters.For people that wan...
We offer free shipping on all Velopeds and Walkers in the European Union, the UK, the US (the Lower 48), Australia and Canada.For accessories and after-order items, we use Regular Nation postage price...
Made for walkingThrough its unique design, the Veloped promotes activity and quality of life. It’s designed with a great focus on walking. A patented climbing wheel, 3-wheel design, and air-filled t...
The Customer Service telephone line is open weekdays from 8:00 am to 16:00 pm. For complaints and returns, the service hours are weekdays 9:00 am to 3 pm. We will answer calls outside of the spe...
For VAT purposes, you have a disability or long-term illness if you meet any of the following conditions:You have a physical or mental impairment which has a long-term and substantial adverse effect o...
If you pay the household bills or use a subscription service, you will have made a payment via BACS before.Payments (BACS) normally arrive within 2 hours and you can even send a payment receipt. It’...
Trionic and our delivery partners are working hard to make sure things run as smoothly as possible for our UK customers. We are taking care of the new documentation processes, so your ordering experie...
The backrest padding is designed to make sitting on your Veloped more comfortable. When you stop for a rest, your back naturally leans against the grip bar — and without any cushioning, the bar can ...
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the sched...
If you apply for and receive a grant from your municipality, you can borrow one for free, or you can purchase it yourself with a subsidy. Free choice of assistive device is another way to obtain assis...
The Veloped is an ingenious Swedish invention, best described as a “walking tricycle.” It offers walking support, and you can head for the golf course, walking paths, hiking trails, your garden ...
Ergon GP1 BioKork Rollator Handles provide ultimate ergonomics for the hand. However, the unique qualities of cork mean that it is now antibacterial and hypoallergenic. Cork’s natural damping qualit...
When you place the order, you can choose to pay in instalments using Klarna. With Pay in 3, you can split the cost of your purchase over three equal monthly instalments. You'll make your first payment...
IntroductionIn the unlikely event that there is a problem with your purchase of physical goods purchased using one of Klarna’s payment methods, Klarna’s Buyer Protection Policy (“Policy”) outl...
Proper tyre pressure lets your Trionic roll quickly, ride smoothly and avoid flats. Check the air pressure in the rollator tyres regularly. Trionic recommends a 1.5–2.0 bar tyre pressure. Maximum ty...
1. Before you startThe first step is to adjust the height of your Trionic Walker. Let your arms hang freely – adjust the grip bar so that the rubber grips are set at wrist height. Adjust the front w...
When flying with a Veloped or Walker, do as follows: Don’t pack the Veloped/Walker. Instead, walk with it to the check-in counter. When checking in, tell the staff that you would like to bring ...
Trionic Walker and Trionic Veloped are both outdoor rollators. The main difference is that the Veloped is more off-road capable and it has a climbing wheel at the front. The Veloped is like a tripod w...
The height of the seat from the floor to the seat level is: Walker 9er M: 62 cm / 24.4"Walker 12er S: 56 cm / 22.0"Walker 12er M/L: 62 cm / 24.4"Walker 14er M/L: 62 cm / 24.4"Veloped 12er Medium:...
A brief historical perspectiveHow did the Veloped come around? Since the development of the Veloped was influenced by both the original bicycle and the rollator, let us recapture a bit of history. Don...
How it all startedThe Veloped was developed at the Royal Institute of Technology in Sweden. 25 years' experience in bike racing and bicycle design, innovative engineering, ergonomic studies and user t...
Overcoming obstacles like curbs, roots and rocks is a very common problem among rollator users. If the obstacle is higher than 2–4 cm (depending on the wheel size), the rollator needs to be lifted i...
Maintenance Guide for Rollators Performing regular maintenance on your rollator is essential for both safety and durability. Caring for your rollator ensures it functions appropriately and reduc...
If you plan to use a mobility walker outdoors every day, you’ll want a model that’s built for comfort, stability, and performance on varied terrain — not just smooth indoor floors.At Trionic, we...
Trionic mobility walkers (Walker and Veloped models) come with a comprehensive warranty and strong after-sales support, making them a reliable long-term choice.With Trionic, you benefit from:10-year w...
As a Trionic customer you can choose between payment options:Card PaymentYou enter your card details into a secure online-order form when making your purchase in our webshop. Card payments are handled...
You can log in at www.klarna.com/, where you'll find all of your orders and payment schedule information.
The ticking noise is probably caused by the 'headset' (ball bearing set) of the front wheel fork being set a tad tight. Normally this disappears by itself as the two ball bearings get 'seated' after a...
Conventional rollators have rock-hard solid tyres that offer nothing in the way of comfort when you are walking on cobblestones, gravel and uneven ground. Many rollator users are forced to struggle to...
Payment for your Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third are collec...
You're eligible for the VAT relief if you have one of the following conditions:ArthritisBlindCardiovascular diseaseDeafnessDiabetesEpilepsyHeart diseaseHypertensionKidney diseaseMotor neuron diseaseMu...
You can now go to the beach with a walker. Make sure you have the right walker for the occasion.If you haven't been to the beach in years, be sure you can have the freedom to do so. Visit and walk on ...
You can choose between different air-pressured tyres, that offer different tyre treads and performances.
Trionic Primera Air-Pressured Tyre 12" & 14"
Our top tire choice for the Walker! Light, ...
You can choose between different air-pressured tyres, that offer different tyre treads and performances.Trionic X-Country 12" & 14" Air-Pressured TyreOur top tyre choice! All-round tyres for off-ro...
The Trionic Rewards loyalty program is available to individuals who are at least 18 years of age or older and who provide and maintain a valid email address.
Klarna is an online payment provider trusted by consumers worldwide. Founded in 2005, in Stockholm Sweden, with the aim to make it easier for people to shop online, Klarna is now one of Europe’s lar...
Trionic provides its customers with all the necessary warranties for its products. During the guarantee period, we will help you with instructions and support so you can either change a detail on the ...
The Velopeds and Walkers require very little maintenance. Every 4–5 weeks, you should inflate the tyres to 1.5–2.0 bar, and over time you should readjust the brakes (described in the user manual/w...
Below we explain some reasons why your card payment might fail.Transaction declined by the authorisation systemIn this case, you would have seen an error message that said: Transaction declined by the...
The hands bolster a large part of the upper body weight onto the grips of a rollator. Thus there is constant and high pressure on a small area causing nerves to be irritated. It is also common that ma...
One of the first groups, the comfort folding stool, was designed for electricians, service technicians, and other skilled workers. These professionals needed a lightweight, compact, and durable stool ...
Most credit cards have 3D Security which has to be activated in order for you to make a purchase. If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact y...
This product cannot be purchased in your region because it is shipped from a warehouse in another distribution area. Choose to visit a Trionic domain in your region. Some of our items are also restric...
The reason a lower leg may no longer collapse smoothly into the upper leg is that it has become slightly bent. This usually happens when the stool is used on uneven ground or when too much pressure is...
A rule of thumb that has been working pretty well thus far is that, if you can push a regular walker and you are having a hard time using it on uneven surfaces, you have found the right product. As lo...
No, there are no extra costs to deliver your order to a UK address. We charge a standard shipping fee on all orders under £200. All orders above are free shipping. If you have any reason to return, w...
