Problems paying with your card in the checkout?

Q: Card Payment Problems at Checkout?

Card payment declined when ordering a rollator? Learn why your bank may block online payments and how to use Klarna or PayPal as alternatives.

Question

Problems paying with your card in the checkout?

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Accepted Answer

The card has been declined for an unknown reason. The customer should contact their bank for more information.

Some banks and card companies often block larger card payments to foreign countries by default. This is most probably the reason why your card payment didn't go through.

Please contact your bank (if debit card) or your card company (if credit card) and ask them to manually approve your purchase. If they cannot perform this, ask them to accept your upcoming purchase and then place a new order in our webshop.

One example of why the card might be declined is that it suddenly is used in a new setting. Sometimes, using the card in a foreign country might trigger a block or for example, a high-value transaction made at 3 a.m. from a foreign-based merchant without any extra authentication, may trigger a few too many risk checks on the issuer side. Call or contact your bank and let them know about the transaction – especially when this transaction is taking place outside the country where the customer’s bank is located.

Another option is to choose the PayPal payment option in the checkout and then pay with a card without using a PayPal account. (The option is available even if PayPal tries to hide it.)

You can also pick the Klarna – Pay Later, which is a card payment service. Klarna will collect the card details separately.

We’re really sorry about all this, but the problem is caused by banks and card companies.

If you aren't able to solve the issue, please choose Prepayment as an option then we will help you transfer funds manually with an international bank transfer at your local bank.

Click here if you want more detailed information.