Hello! How can we help you?

What do I do if the shipment is visibly damaged upon delivery?

Ask the driver to note the damage on the waybill/PDA before you sign for delivery, as otherwise you will be accepting the goods in their current condition.

If you do not wish to accept the shipment due to the damage, you have the right to refuse delivery before you sign for the shipment.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Feedback…

    Dear All
    I have recently purchased a Trionic Veloped Tour, and a Trionic Walker Terminator. Both are excellent, enhance my walking and help with my walking gait.
    I have a neurological disease, Charcot-Marie-Tooth, and have muscle wastage in my low…

  • My Veloped arrived on time and in……

    My Veloped arrived on time and in perfect condition, well packaged and easy to assemble. I am thrilled with it, makes walking so much easier and more comfortable than my old Walker. The company are friendly, efficient and made the whole ordering and …

  • Perfect…

    I bought this rollator for my mother. She is very happy with it and it gives her the confidence she needs. She can walk on her own whenever she wants without the fear of falling. The Veloped is perfect for country paths and roads. It looks elegant a…

  • Perfect solution…

    This Veloped does exactly what it promises. Top quality, easy to handle, quick to (dis)assemble for transport, very safe and suitable for off-road use. I am completely satisfied. Thank you for it!

    Nice greetings,

    Ilona & Hans-Jürgen Gleitsmann…

    Veloped Trek 12er M green/black/orange
    by Hans-Jürgen Gleitsmann
  • Cork handle for Veloped size L…

    Very nice cork handles and comfortable to hold. Very easy to install on the Veloped using the instructional video on the website. The installation only took about 5 minutes and the Veloped also immediately got a nicer look with the cork handles insta…

  • Rollator Walker 14er M/L green/black/red…

    Hi
    My name is Ian Hart and I live in VT . I am delighted with my Trionic Walker 14er! It does everything I need in every way. I am a Type1 diabetic who has had the disease from the age of 13, I am now 76 and it is not surprising that I have balance …

  • I can enjoy the outdoors again…

    I was diagnosed with Parkinson's in 2012 and my balance and mobility are now at the stage where I feel much safer walking with a rollator. I have a fleet of them! One for airport use (really), one for city sidewalk use and now 2 for outdoor use. I…

  • Perfect even on uneven ground…

    My parents (both over 90 years old) are just learning to appreciate the new Walkers. The large wheels, in combination with the attachment of the steering wheels via toothed belts, allow for safe walking even on our uneven outdoor natural stone floori…

  • Walker 12er…

    Very nice. Easy to maneuver. My 93-year-old mother now can walk on various paths feeling secure with her walking.…

Subscribe to our newsletter!

"> ?>