What is your return policy?

Trionic has a 14-day return policy and free returns.

For any delivery of a Veloped/Walker to countries within the EU:

• If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after the delivery, without having to explain the cause of the return.
• The cost of the return shipment of the Veloped/Walker will be borne by Trionic Sverige AB, provided that the goods are returned in the same state that it was delivered, i.e. new, and in their original packaging. Goods not suitable for parcel shipment will be collected from your home address.
• The cost-free product return policy is valid for all countries belonging to the EU.

You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the return shipping.

To book a return, please contact our Customer Service.