Privacy policy

This Website collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

This document can be printed for reference by using the print command in the settings of any browser.

Owner and Data Controller

Trionic Sverige AB, Märstagatan 8, SE-753 23 UPPSALA

Owner contact email: support@trionic.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are:

first name; last name; gender; phone number; physical address; country; email address; ZIP/Postal code; Trackers; Usage Data; geographic position; answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Data communicated while using the service; payment info; Universally unique identifier (UUID); device information; purchase history; contact info; city; billing address; session statistics; browser information.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Traffic optimisation and distribution, Analytics, Remarketing and behavioural targeting, Location-based interactions, Handling payments, Displaying content from external platforms, Advertising, Connecting Data, Infrastructure monitoring, Interaction with online survey platforms, Data transfer outside the EU, Registration and authentication provided directly by this Website, Interaction with live chat platforms, Interaction with support and feedback platforms, Interaction with external social networks and platforms, Spam and bots protection, Tag Management, Managing data collection and online surveys, Commercial affiliation and User database management.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

Advertising

Connecting Data

Commercial affiliation

Contacting the User

Managing support and contact requests

Connecting Data

Handling payments

Interaction with external social networks and platforms

Infrastructure monitoring

Interaction with live chat platforms

Interaction with online survey platforms

Location-based interactions

Remarketing and behavioural targeting

Spam and bots protection

Tag Management

Traffic optimisation and distribution

User database management

Communication

A/B Testing

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Transfer of Personal Data outside of the European Union

Data transfer to countries that guarantee European standards

If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out according to an adequacy decision of the European Commission.
The European Commission adopts adequacy decisions for specific countries whenever it considers that country to possess and provide Personal Data protection standards comparable to those set forth by EU data protection legislation. Users can find an updated list of all adequacy decisions issued on the European Commissions website.

Further information for Users in Switzerland

This section applies to Users in Switzerland, and, for such Users, supersedes any other possibly divergent or conflicting information contained in the privacy policy.

Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of the personal data, if any, the retention period and further information about Personal Data can be found in the section titled “Detailed information on the processing of Personal Data” within this document.

The rights of Users according to the Swiss Federal Act on Data Protection

Users may exercise certain rights regarding their Data within the limits of law, including the following:

  • right of access to Personal Data;
  • right to object to the processing of their Personal Data (which also allows Users to demand that processing of Personal Data be restricted, Personal Data be deleted or destroyed, specific disclosures of Personal Data to third parties be prohibited);
  • right to receive their Personal Data and have it transferred to another controller (data portability);
  • right to ask for incorrect Personal Data to be corrected.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible, providing Users with the information required by law.

Further information for Users in Brazil

This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running this Website and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”). This section applies to all Users in Brazil (Users are referred to below, simply as “you”, “your”, “yours”), according to the "Lei Geral de Proteção de Dados" (the "LGPD"), and for such Users, it supersedes any other possibly divergent or conflicting information contained in the privacy policy. This part of the document uses the term “personal information“ as it is defined in the LGPD. The grounds on which we process your personal information We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows: your consent to the relevant processing activities; compliance with a legal or regulatory obligation that lies with us; the carrying out of public policies provided in laws or regulations or based on contracts, agreements and similar legal instruments; studies conducted by research entities, preferably carried out on anonymised personal information; the carrying out of a contract and its preliminary procedures, in cases where you are a party to said contract; the exercising of our rights in judicial, administrative or arbitration procedures; protection or physical safety of yourself or a third party; the protection of health – in procedures carried out by health entities or professionals; our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests; and credit protection. To find out more about the legal bases, you can contact us at any time using the contact details provided in this document. Categories of personal information processed To find out what categories of your personal information are processed, you can read the section titled “Detailed information on the processing of Personal Data” within this document. Why we process your personal information To find out why we process your personal information, you can read the sections titled “Detailed information on the processing of Personal Data” and “The purposes of processing” within this document. Your Brazilian privacy rights, how to file a request and our response to your requests Your Brazilian privacy rights You have the right to: obtain confirmation of the existence of processing activities on your personal information; access to your personal information; have incomplete, inaccurate or outdated personal information rectified; obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information, or of information that is not being processed in compliance with the LGPD; obtain information on the possibility to provide or deny your consent and the consequences thereof; obtain information about the third parties with whom we share your personal information; obtain, upon your express request, the portability of your personal information (except for anonymised information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded; obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply; revoke your consent at any time; lodge a complaint related to your personal information with the ANPD (the National Data Protection Authority) or with consumer protection bodies; oppose a processing activity in cases where the processing is not carried out in compliance with the provisions of the law; request clear and adequate information regarding the criteria and procedures used for an automated decision; and request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality. You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights. How to file your request You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative. How and when we will respond to your request We will strive to promptly respond to your requests. In any case, should it be impossible for us to do so, we’ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so. In the event that you file an access or personal information processing confirmation request, please make sure that you specify whether you’d like your personal information to be delivered in electronic or printed form. You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead. In the latter case, we’ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets. In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request – except in cases where such communication is proven impossible or involves disproportionate effort on our side. Transfer of personal information outside of Brazil permitted by the law We are allowed to transfer your personal information outside of the Brazilian territory in the following cases: when the transfer is necessary for international legal cooperation between public intelligence, investigation and prosecution bodies, according to the legal means provided by the international law; when the transfer is necessary to protect your life or physical security or those of a third party; when the transfer is authorised by the ANPD; when the transfer results from a commitment undertaken in an international cooperation agreement; when the transfer is necessary for the execution of a public policy or legal attribution of public service; when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying out of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration procedures.

Cookie Policy

This Website uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Usage Data

User

Data Subject

Data Processor (or Data Supervisor)

Data Controller (or Owner)

This Website (or this Application)

Service

European Union (or EU)

Cookie

Tracker

Legal information

This privacy statement has been prepared based on provisions of multiple legislations.

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Latest update: Jan 9 2025

Shop & Prices

Rollator Walker 9er : Indoor and Outdoor Rollator

Rollator Walker 9er
Rollator Walker 12er : Your Faithful Outdoor Companion

Rollator Walker 12er
Rollator Walker 14er : Makes You Walk Longer and Faster

Rollator Walker 14er
Veloped Sport : Enables Daily Exercise

Veloped Sport
Veloped Tour : Enjoy Daily Comfort and Practicality

Veloped Tour
Veloped Trek : Ideal for Hiking and Exploring

Veloped Trek
Veloped Golf : Get Your Golf Game Going Again

Veloped Golf
Veloped Jakt : Keep Going on Your Hunting Trips

Veloped Jakt
Accessories & Spare Parts : Multiple Veloped & Walker Accessories

Accessories & Spare Parts

Product Reviews    

  • 11 13

    Streets paved with old cobblestones…

    My husband had fallen a few times in the last few months, but he still refused to use a rollator. That's why I looked around for a better one than the ones usually offered in German medical shops. I found the Walker and suggested it to my husband. He…

    Read the Full Review 
    Rollator Walker 14er M/L green/black/red
    by Karin Spatz
  • 10 1

    Hello dear Team Trionic!…

    Yes, I have received the catalog. In the meantime, I had already viewed it in PDF and therefore I ordered the Trionic Veloped because there is no comparable product in the world. The Veloped was delivered last Monday, I couldn't wait.

    I am really …

    Read the Full Review 
    Trionic
    Veloped Sport 12er M navy/red/white
    by Gabriele Leonhardt
  • 21 9

    Easy rider…

    Sir, since the purchase of the above walker my wife has found she has less bother getting around, and no back and shoulder pain, after a days shopping. Glides easily over imperfections in footways and footpaths. I can not express how happy it makes m…

    Read the Full Review 
    Rollator Walker 12er M/L navy/black/red
    by David Goodfellow
  • 12 0

    I'll just tell you about my experiences :))…

    Everything positive has already been said in earlier reviews, so I'll concentrate on my experiences here on Coastal Lancashire, with its paths through sand dunes and pine forests.

    About me: I'm 84 and had a very active, not to say athletic, lifest…

    Read the Full Review 
    Trustpilot
    Veloped Trek 14er M green/black/orange
    by Judda
  • 3 2

    Forest Walks Again!…

    Since getting my Veloped Trek 14er I've been able to get out about in the Forests again. Have even managed to get half way up the Black Mountains in Wales. Also able to get out and take photos again, something I love to do!…

    Trionic
    Veloped Trek 14er M green/black/orange
    by Frank Devine
  • 1 3

    New Lease of Life…

    My Trionic 14 walker has been a revelation in terms of mobility. I has enabled me to get out and about and is easily transportable in the car. From being able to cover a few hundred yards (slowly) I am now regularly walking around the park and thorou…

    Read the Full Review 
    Trionic
    Rollator Walker 12er Size S Red w. black/black/grey
    by Peggy Jackson
  • 19 21

    Walker - from Sweden…

    The Veloped Sport M 14er arrived in Travermünde on the Baltic Sea in early March 2021.
    It enriched my life. By this I mean that I can walk again. I am an 80-year-old woman, and I would have liked to still be active and always around.

    Thanks to th…

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M navy/red/white
    by Flo Baumgarten
  • 13 15

    Good Chunky Lock…

    Bought this to chain up the walker on those occasions when I can't get the walker into a cafe or shop.
    Solid construction and so far has proved secure for my needs.…

    Wire Lock
    by Marie Smith
  • 15 8

    BRILLIANT MACHINE AND EXCELLENT SERVICE…

    I emailed Stefan in Sweden to ask various questions about the Veloped. He phoned me back and he couldn't have been more helpful. He was able to match the price of a UK supplier, who offered the Veloped VAT free for people with a registered disability…

    Read the Full Review 
    Trustpilot
    Veloped Tour 12er L black/reflex/red
    by John Wright

Subscribe to our newsletter!