Free Return Shipping*

Free return shipping for EU, Iceland and UK orders exceeding 200€/ £200*

For any delivery of a Veloped/Walker to countries within the EU, Iceland and the UK;

• If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after you have received it, without having to explain the cause of the return, provided that the product and its original packaging are in unchanged condition, meaning that it is unused (new) and not broken or damaged. You may of course carefully examine your purchase, which for a Veloped or Walker includes one single short outdoor walk, in dry weather, not exceeding 500 meters.
  
• The cost of the return shipment of the Veloped/Walker will be borne by Trionic Sverige AB, provided that the goods are returned in the same state that it was delivered, i.e. new, and in its original packaging.
• You can test the Veloped/Walker for a single short outdoor walk, a maximum of 500 meters, and then return the Veloped/Walker without loss of value and for a full refund.
• Please note, however, that a loss of value will occur if the returned Veloped/Walker shows, for example, paintwork damage.
• At a return, the Veloped/Walker is collected at your door by UPS.
• The cost-free return shipping is valid for all countries belonging to the EU, Iceland and the UK.

You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the return shipping.

The desire to return the goods, and get the purchase amount refunded, shall be addressed to:

Trionic Sverige AB, Märstagatan 8, SE-75323 Uppsala, Sweden
e-mail: support@trionic.com
Phone: +46-8-522 100 50

Consequences of a return

In the event of an effective product return either party shall be obliged to return any performance received and compensate the other for any benefits derived (e.g. amenity of use). If you are unable, in whole or in part, to return the goods received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value. This shall not apply if the deteriorated condition of the goods is attributable to testing as it might have been performed at a retail shop. You can avoid the obligation to provide compensation for the loss in value by not taking the goods into use as if they were your own, and by refraining from any action which would impair their value.

Deliveries to countries outside of the EU, Iceland and the UK

For deliveries to countries outside the EU, Iceland, the UK and Norway, other return conditions apply – see our return policy.