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Purchase Terms & Conditions
These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Sverige AB (Organisation Number 556698-1527) on Trionic's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand. The version of the terms and conditions which apply to your order is the one that is available online at the time of your order. These terms and conditions were most recently updated on 20 July 2019.Prices
All prices include value-added tax, except for citizens of the United Kingdom who are eligible for VAT relief. Shipping charges are added to all prices. All orders at a value above 200,00 EUR include free shipping within the European Union. For deliveries to countries outside of the EU, the value-added tax (VAT) is automatically deducted before you confirm your order.Ordering
You can order online in our webshop, over the phone +46-8-522 100 50, or via e-mail to [email protected].Returns
If you are not satisfied with your purchase, you can return it within 14 days after delivery without having to provide any explanation, provided that the product and its original packaging are in unchanged condition, meaning that the product is unused (new) and not broken or damaged. You may of course carefully examine your purchase, which for a Veloped or Walker includes one single short outdoor walk, in dry weather, not exceeding 500 meters.Returned products should be sent to:
Trionic Sverige AB, Märstagatan 8，SE-75323 Uppsala, SWEDEN, e-mail: [email protected] - Phone: +46-8-522 100 50.For any order within the EU exceeding a value of 200,00 €, Trionic Sverige AB will bear the shipping cost of the return, provided that the item is returned in its original condition, as well as kept in its original packaging. For any order at a value less than 200,00 €, the buyer/customer is responsible for the return shipping cost.
Payment
Customers can choose between the following payment methods:Credit Card
Credit card transactions shall occur according to the rules for online payment as established in Sweden and the EU. We use the Svea Ekonomis/Webpays PCI-DSS-certified card payment method. We accept the following cards: Visa, MasterCard, Maestro, and VisaElectron. The money is reserved in your account when the order is received. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secureand encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment: 3D-Secure— a standard designed by Visa and MasterCard in order to create a secure way to verify online consumers.Direct payment via your online bank
Pay directly from your online bank. Trustly will set up a secure connection to your online back where you can pay quickly and securely without leaving this website. This payment option is free and you do not need to register. However, you do need to use your online bank login information in order to pay with Trustly. For more information, go to www.trustly.comAdvance Payment
After you have placed your order you will receive an invoice. When we have received your payment, your order is shipped.PayPal
Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account. For more information, go to www.paypal.se. Pick Up In Store If you choose to pick up your items in store, payment will occur on-site along with giving you your purchased items.Delivery
We ship our goods with the Swedish Post or UPS. Deliveries usually come within three (3) work days, counting from the order or purchase date. All of our packages are insured during shipping. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.End of Purchase Agreement
Your contracting partner for all orders is Trionic Sverige AB, Märstagatan 8, SE-75323 Uppsala, Sweden. The contract of sale shall be completed upon Trionic's fulfilment of said contract, which occurs upon the delivery of the goods. When ordering via telephone you shall receive verbal information regarding the receipt of your order as well as the details of the contract. When ordering via Internet you shall receive electronic information (via e-mail) regarding the receipt of your order as well as the details of the contract.Right of Withdrawal
According to the Act on Distance Contracts and Off-Premises Contracts, you as a customer have the right to cancel your purchase within 14 days after you have received the product and without special reason. Your right to cancel a purchase for goods starts at the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to actually send the goods back to Trionic.
This provided that the product and its original packaging are in unaltered condition, i.e. unused and not destroyed or damaged. You may not use the product but you may of course carefully examine it. We reserve the right to claim compensation if the product has been used in a more extensive way or if it has been damaged. Please also note that if the value of the goods has been reduced as a result of you handling the goods more than necessary (more than you would do in a shop), we may also deduct a sum corresponding to the reduction in value.
You can cancel your purchase either verbally/in writing (by phone, letter or email), or by returning the item. The right to cancel the purchase agreement applies at the earliest from the time when the purchase agreement came into force and when you received this information. The right to cancel the purchase agreement requires that the product or cancellation was sent in a timely manner. The cancellation or returned item must be sent to:
Trionic Sverige AB
Märstagatan 8
SE-75323 Uppsala
SWEDEN
E-mail: [email protected]
Phone: +46-8-522 100 50.