Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: distributor@trionic.ca  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 9 1

    Wishing you a happy new year and partly thanking you for my Trionic 12er…

    The delivery was remarkably fast, the packaging was beautifully designed and the 12er is perfect for my needs. I actually managed to get down to the beach to test it on sand and am very happy with the result. In addition, it is so quiet on all surfac…

    Read the Full Review 
    Trionic
    Rollator Walker 12er M/L black/black/gray
    by David Greysmith
  • 10 0

    My Veloped/ Walker 12 has everything...…

    I have two little dogs who are older, just like their owner. So, I was looking for something that would suit the three of us.
    It had to be all-terrain and have a large basket.

    I searched the internet and found what I was looking for at the Swedis…

    Read the Full Review 
    Trustpilot
    Veloped Tour 12er M black/reflex/red
    by Marlies Endres
  • 14 8

    Veloped Tour…

    I love this product as it enables me to walk outside with my dog & visit gardens & properties near my home. Delivery was quick, service excellent.

    I have had a previous Veloped for 7 years, following knee replacements, but it was stolen from my fr…

    Read the Full Review 
    Trionic
    Veloped Tour 12er M black/reflex/red
    by Gerald Hicks
  • 11 10

    Free with the Veloped…

    Really! Finally, I can start walking again with my partner. The security that the Veloped gives me allows me to go to the beach and the lawns when I’m on vacation. At home, we walk along the river or in the forest. Enjoying nature together without he…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M black/white/white
    by Norbert Müller
  • 14 11

    I am glad that I bought this expensive rollator…

    I have nothing to complain about, I am completely satisfied. At 91 years old and with a few complaints, I do my daily fast walk to mobilise the circulation. (I couldn't walk fast with the one paid from the health insurance.)
    Loading it into the car…

    Read the Full Review 
    Trionic
    Rollator Walker 14er M/L black/black/gray
    by Ancus Martius
  • 13 10

    Suggestion…

    Good morning,
    I am very happy to write to you. As you know my wife sees only 5% per eye and, after the initial difficulties, now she gets along very well with her walker. Sure, someone always must be there, but that has nothing to do with this great…

    Read the Full Review 
    Veloped Sport 14er M black/white/white
    by Ralf Herold
  • 15 11

    When we retired from farming 3 years……

    When we retired from farming 3 years ago, it never occurred to me to sit on my butt and watch the world go by. I had spent years doing barn chores without a thought to my mobility. There were wheelbarrows, carts, brooms, shovels, forks, scrapers and …

    Read the Full Review 
    Trustpilot
    Veloped Trek 12er M green/black/orange
    by Laurie Briggs
  • 1 7

    Freedom…

    I am grateful for the mobility and freedom from falling that trionic provides…

    Veloped Trek 12er M green/black/orange
    by Anna Brait
  • 15 26

    Walking again…

    Since buying my veloped I have been able to walk around my village and walk to my freinds again. By taking off both front and back wheels it even fits into my sports car so I can take it out for days out. It has given me a new lease of life. I only w…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Christine Balchin

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