Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 8 1

    My Veloped makes me safe…

    Great to be able to take brisk walks with my Veloped in the green area close to my neighborhood. To get there, I pass street crossings, where the Veloped smoothly climbs up and down the curbs. Since the Veloped is easy to "fold" and load in the trunk…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M black/white/white
    by Minona Johansson
  • 1 0

    Brake lead…

    Easy to fit.…

    Walker 12er/14er brake cable, complete
    by Paul Myers-Allen
  • 11 7

    DEFINITE GAMECHANGER…

    This walker is perfect for my height, my previous NHS rollator was too low down, being as this one can be adjusted to your correct level, I no longer get such an aching back, which in turn means I can walk further comfortably. The steering is much mo…

    Read the Full Review 
    Trionic
    Rollator Walker 12er M/L black/black/gray
    by Lorraine Fishlock
  • 14 11

    Great for accessibility…

    My Veloped Trek has begun to change my life. My service dog and I can go for long walks or short ones. When I feel the most off balance, I use the Veloped because it provides me more stability than other walkers.

    The 14 inch wheels and tires make …

    Read the Full Review 
    Trustpilot
    Veloped Trek 12er L navy/black/yellow
    by Janis Johnson
  • 1 0

    Great walker! Trionic is the brand I recommend!!…

    I’ve been using my walker since June 2025 and it has helped immensely. It is a workhorse! I can take it across lawns, curbs and gravel without hesitation that stopped my two former walkers cold. There is no better feeling than to SIT safely and comf…

    Read the Full Review 
    Rollator Walker 9er red/red/black
    by Suzanne Davey
  • 0 0

    secure…

    I've now completed a longer journey with my Veloped and had the opportunity to test it thoroughly. We spent 14 days at the Baltic Sea. Walks on the beach and on varying pavement were no problem. Transporting it by bus was also straightforward. I don'…

    Read the Full Review 
    Trionic
    Veloped Trek 14er M navy/black/yellow
    by Jeannine Sunder
  • 13 11

    No problems at the beach…

    I have always been fit and healthy until 2 years ago. An accident at work put an end to that. I now have an inexplicable pain in my leg and back that makes walking almost impossible. After using some granny walkers, Trionic came up via Google. I had …

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M navy/red/white
    by The Joker
  • 0 0

    Great supplement for my Walking aids…

    Great supplement for my Walking aids

    I used the comfort stool this morning for a few hours while fishing, it was very comfortable and steady while sitting on it; I could cast from a sitting position without feeling I was going to fall off. Gettin…

    Read the Full Review 
    Trionic
    Comfort Folding Stool 65XXL
    by Paul Watts
  • 3 0

    I have just taken delivery of the Walker & Veloped…

    Amazing machines, both of them, and I have no doubt whatsoever that they will make a big difference to me.

    The quality of the construction is really excellent, and that was apparent the moment I opened the boxes. Beautifully made, these two machi…

    Read the Full Review 
    Trionic
    Veloped Tour 14er M black/reflex/red
    by Geoffrey

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